VISITORS TO CANADA MEDICAL INSURANCE

IN THE EVENT OF AN EMERGENCY:

CALL OUR ASSISTANCE CENTER AT 1-877-882-2957 toll-free from the USA and Canada If unable to use the toll-free number, call collect to Canada: +1 519-251-7856 Our Assistance Centre is there to help you 24 hours a day, 365 days a year.

INFORMATION REQUIRED TO SUBMIT A CLAIM:

To make a claim, you will need to complete a claim form and submit the following:

• policy number
• proof of all travel dates (airline ticket, passport or visa)
• original itemized medical bills, receipts and invoices
• proof of payment if you have paid the expense
• complete medical and/or hospital records including diagnosis, X-ray, lab or other diagnostic testing results, which confirm that the treatment was medically necessary
• copy of police report (in the case of a motor vehicle accident).
• If a claim is made under Accidental Death and Dismemberment, we will need:
  a) police, autopsy or coroner's report
  b) medical records; and
  c) death certificate, as applicable.

Attach all documentation requested in the claim form, and send it to:
21st Century Visitors Claims
c/o Manulife Financial
P.O. Box 4262, Stn A
Toronto, ON M5W 5T4
To enquire about the status of your claim call
1-866-228-6386 from 8:00AM to 4:00PM ET

TO INQUIRE ABOUT THE STATUS OF YOUR CLAIM:

CALL 1-866-228-6386 8:00AM to 4:00PM ET