Visitors to Canada Insurance - Premium Refund
Requests for premium refunds due to non-arrival can be submitted for consideration as long as this insurance has not been issued as part of the requirements necessary to obtain or maintain a visitor visa, in which case proof of visa refusal must be provided.
You can cancel your insurance and obtain a partial refund of the unused premium amount when you provide proof that you are covered under a government health insurance plan; or with proof of return to your country of origin provided that there has been no claim paid or denied.
If you are applying for a partial refund and a claim has been paid or denied, you may apply to have such claim(s) withdrawn. The amount of claim(s) paid will be deducted from the refund amount plus a file handling fee of $300 per claim will also be deducted. A denied claim will be subject to a file handling fee of $500 per claim.The file handling fee and any other adjustments will be deducted from any amount to be refunded.
Once any claim(s) has (have) been withdrawn to apply for a premium refund, no further expenses will be accepted for consideration under the policy, regardless of the date the expense was incurred.
Your written request to cancel this policy must be received within 60 days following the date you become eligible coverage under a government health insurance plan or you return to your country of origin. In no event will we backdate a cancellation to a date more than 60 days prior to the
date of receipt of your cancellation request. If your cancellation request is received more than 30 days following the date you returned to your country of origin, we will require a copy of every page of your passport to verify that you did not visit Canada between the date you returned to your country of origin and the date you submitted your cancellation request. If you leave Canada but spend time in a country covered under the Side-Trips Outside of Canada provision, you must advise 21st Century prior to exiting Canada if you do not want to be covered in that other country. Failure to notify 21st Century prior to your exit date may result in premium being retained to cover all or part of that side trip.
All refunds are subject to approval by 21st Century. Refunds will be credited to the same credit card used to charge the premium. In addition, a $25 policy administration fee will be applied to any refund or cancellation.
|Refund Request Form|
|Refund Request Form (for policies issued before September 17 2018)|